Suite 117-186
Austin, Texas 78731
Results
- Applied Research in the Acute Care Facility
- Baby Gator Child Development Center
- Brandrud Centé™ Patient Chair
- Coca-Cola Enterprises, Executive Floor
- Coca-Cola Enterprises, Re-Stack Strategic Planning
- Cuna Mutual Group, Customer Contact Center
- Exempla Good Samaritan Medical Center
- Girl Scouts of Northwest Georgia Headquarters
- Impact of Single Family NICU Rooms
- Northeast Georgia Health System, North Patient Tower
- Pediatric Palliative Care Home
- Role of Flooring as a Design Element
- Safeguard Self Storage
Cuna Mutual Group, Customer Contact Center
Fort Worth, TX
idea|span, Interior Designer
SWSN Architecture + Engineering, Architect
In 2006, CUNA Mutual Group constructed a new, 110,903 SF built-to-suit customer contact center. The primary central wing contains “Main Street”, the central spine that houses all public spaces such as training and conference rooms, the main café, cyber café and team rooms. The flanking wings contain open office work areas and intermediate support spaces specifically designed to accommodate CUNA’s team sizes and work structure. The is designed with special consideration to the 24/7 operation that functions within it.
Expertise Provided: Operational Visioning + Goal Setting, Operational + Functional Programming, Architectural Programming, Interior Design
In this significantly revised second edition, Cynthia Leibrock and Debra Harris offer up-to-date information on design details that can improve patient outcomes and user experience by returning authority to the patient, along with fascinating case studies and research demonstrating the positive role design can play in reducing health care costs.
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