RAD Consultants uses an evidence-based approach to generate design criteria. Based on the goals for the project, a focused literature review is conducted to identify credible research and other vetted sources of information and experience to translate into clear and concise guidelines. This process manages expectations in anticipation of (and sets the tone for) the conceptual and schematic design phases. Furthermore, the guidelines and supporting literature review informs the research agenda to measure outcomes projected by the project team.
In this significantly revised second edition, Cynthia Leibrock and Debra Harris offer up-to-date information on design details that can improve patient outcomes and user experience by returning authority to the patient, along with fascinating case studies and research demonstrating the positive role design can play in reducing health care costs.